FAQ

How To Use

Once batteries are inserted, turn on the switch on the battery pack. The product is then activated by pressing the button on the products left foot.

For Koala V2 model, the mode is selected from the controller in the back. The stomach is then pressed to activate. A short press will activate the lights and breathing, a long press will change the comfort sound/music.

There is an issue with my order

Please contact us as soon as possible with a description and video of your issue. This will allow us to assess the issue and send out a replacement.

In your video please show the batteries are inserted, the switch is turned on and the button on the left foot is pressed.

Replying to your confirmation or tracking email will allow you to attach the required video.

Warranty Period

Our warranty lasts 30 days on all products

Shipping Time

Shipping generally takes 5 business days from order to delivery depending on location.

Please be patient. If your order has not been delivered after the alloted timeframe, please contact us and we will open an investigation.

I didn't receive a confirmation email or tracking email

Please check your spam folder

Can I cancel my order?

Due to our fast turn around and processing times we may be unable to cancel your order. If you have ordered by mistake, please contact us as soon as possible.